Play Responsibly
Gambling at Fraserville Casino should stay fun and stay within a budget you can afford. This page lists the free help available, the controls in your account and how quickly each one takes effect.
1. Our commitment
Our slots, tables and live games are built for adults playing for fun with money they can spare. Staff receive training to recognise harmful play. If play looks out of control, we step in.
That can mean a direct message from us, a pause on promotional emails or a limit placed on the account. Your wellbeing comes before any bet.
Casino games carry a house edge. Over time the casino comes out ahead, so treat every deposit as the cost of the game, never as a source of income.
2. Free, confidential support
These organisations provide free help to players and also to the people close to them, including family and friends. Searching their names online will show their contact details.
- Kindbridge Behavioral Health
- BetGuard
- ConnexOntario
- Gambling Therapy
You do not need a Fraserville Casino account to contact any of them.
3. Check your own play
Your account menu includes a self-assessment quiz. It takes only a few minutes, it's confidential and no one else can see your answers.
Some warning signs to watch for:
- Trying to win back losses by betting more or faster
- Borrowing to play or spending money meant for bills
- Hiding your gambling from friends or family
- Playing far longer than you planned
- Feeling restless or irritable when you stop
Do any of these signs apply to you? If so, try the tools described below and reach out to an organisation from the list above.
4. Protecting minors
Only players 19 or older can join Fraserville Casino. Your age is checked ahead of your first deposit, and we act right away on any account a minor opens. Our Age Verification page covers these checks and includes tips for parents.
5. Your tools
Each tool below can be switched on from your account settings yourself, or email us and we'll handle the setup.
Limits on deposits, wagers and stakes
Set a deposit cap, a total wagering cap and a cap on your largest stake per spin or hand. Reach any cap and play is locked until it resets.
Reality checks
As you play, a session pop-up displays your time played and your overall win or loss. You choose how often it appears. Time reminders can also warn you once a session runs past the length you set.
Cooling-off
Need some time away from gaming? Set a break on your account that lasts no less than one day and no more than six weeks. For as long as the break is active, the system refuses deposits and wagers, and no promotional emails or bonus offers will reach you. A break cannot be cut short once it begins: it stays in force until the end date you picked.
Self-exclusion
For a longer stop, self-exclude. Your account is locked, deposits are blocked and our promotions stop reaching you. We strongly suggest pairing this with support from one of the organisations listed above.
Account closure
To stop playing permanently, send us an email. We will then close your account and return any withdrawable funds to your verified payment method.
Checks before your first deposit
Identity and location checks happen ahead of any first deposit. They keep minors and players outside our accepted regions off our games.
6. How limit changes take effect
A lower limit kicks in immediately. Raise a limit or remove it and there's a 24-hour wait, a cooling-off period to reconsider. Changed your mind? Cancel the increase at any point during those 24 hours.
7. Contact
Questions about any tool, or want to talk through your gambling? Email [email protected]. Every email gets read by our team, and replies stay confidential.