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Account Terms

This rulebook applies to every Fraserville Casino account. It sets out how we handle your money, how our games work, the conduct we expect from players and what we do when problems arise.

1. Accepting these terms

Opening an account or placing a wager means you agree to these Account Terms. They work alongside our Bonus Policy, Privacy Notice, Cookie Notice, Play Responsibly, Verification and AML, and Age Verification pages. If you disagree with them, do not sign up.

2. Deposits and withdrawals in CAD

At Fraserville Casino, all balances, bets and payouts use Canadian dollars (CAD). Deposits start at C$10.

You can deposit with:

  • Interac e-Transfer
  • Visa
  • Mastercard
  • Online Banking / Trustly
  • Paysafecard
  • Bank Wire / Transfer
  • Prepaid / gift card

You can withdraw with:

  • Interac e-Transfer
  • Visa
  • Bank Wire / Transfer

Minimum withdrawal: C$10. Maximum per day: C$25,000. Most payment options take between one and four hours. A bank wire needs no more than 12 hours. Deposits and withdrawals cost you nothing.

Each payment option tied to your profile must be in your own name. Your first deposit only goes through once identity (KYC) checks are done and geolocation confirms your location.

3. Game rules, RNG and live games

The game info screen for each title lists its rules and paytable. Read them before playing.

Every slot and digital table game gets its results from random number generator (RNG) software, so no spin, card or roll depends on earlier ones. Real dealers run our live tables from our studio, and the result logged there is final.

Malfunctions void all pays and plays. Any round affected by a fault in a game, a server or a connection is void, and the stake goes back to your balance.

4. Limits of our liability

Keeping the casino online is a priority, but we can't promise service without any breaks. If device faults, internet connection problems or other events we can't reasonably control lead to losses, we are not responsible.

If a claim is valid, our liability is limited to the disputed amount on your account. This clause does not remove any protection under Canadian law that cannot legally be excluded.

5. Complaints

Had a problem with a game or a payment? Email [email protected] stating the date and the exact minute it happened, your username, which game or transaction was affected and a short summary of what occurred. Every complaint gets investigated, and we email you our ruling, setting out the grounds for it.

6. Changes to these terms

Changes in the law, new games or new payment methods can all trigger an update to these terms. Every revised version is published here, dated with the day it applies from, and major changes are sent to your inbox. Playing on past that date means you accept the revised terms.

7. Bonuses

Bonuses, free spins, the daily prize game and Fraserville Rewards are governed by our Bonus Policy. Where the Bonus Policy and these terms conflict on a bonus matter, the Bonus Policy takes priority.

8. Intellectual property

We, or our licensors such as our game studios, own the Fraserville Casino name, logo, site design and content. They may be used solely for playing at our site. Copying, scraping or reusing any of them requires our written permission.

9. Governing law

These terms fall under Ontario law and the federal laws of Canada that apply in Ontario. Disputes are heard by courts empowered by those laws.

10. One account per person

One account per person is the rule at Fraserville Casino, and it has no exceptions. Registration requires the complete legal name you go by officially, your birth date and the address where you live, plus a working email inbox you check regularly. If something in that information is no longer accurate, correct it in your account straight away. We close any second account we find, and the bonuses or winnings tied to it can be cancelled.

11. Who can play

You can play if you:

  • are aged 19 or older;
  • are physically located in Canada when you play;
  • are located somewhere that local law allows online casino gaming.

We serve players solely in regions where gambling is lawful, and we follow Canadian rules on age, identity checks and anti-money laundering. Our Age Verification page shows how age gets confirmed.

12. Prohibited conduct

These are not allowed at Fraserville Casino:

  • playing for someone else or letting anyone use your account;
  • automated betting via bots, scripts or any similar program;
  • colluding with other players or exploiting a game fault;
  • using payment methods that are stolen, borrowed or owned by a third party;
  • using VPNs or comparable tools to mask your location;
  • money laundering or any kind of fraud.

If we find any of these, we may freeze the account, void the bets and winnings involved, and close it. Where the law requires, we pass details on to the relevant authorities.

13. Contact

All support requests are handled at one address: [email protected]. Using the email linked to your account lets us find it faster.